Shipping policy
Shipping Policy
Processing & Handling Time All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 12:00 PM EST may begin processing the following business day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We ship to all 50 US states via USPS, UPS. Shipping rates are calculated at checkout based on your order contents and destination.
- Free Standard Shipping is available on qualifying orders that meet our free-shipping threshold. Eligible orders will see this option automatically at checkout.
- Per-item shipping rates apply to select products (such as bottles, kits, and bulk packaging supplies) due to their size and weight. These rates are calculated individually per item and will be displayed clearly at checkout before you complete your purchase.
- Expedited shipping options may be available at checkout for an additional charge.
Estimated Delivery Times (after shipment)
- Standard: 3–7 business days
- Expedited: 1–3 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.
Order Tracking Once your order ships, you'll receive an email with your tracking number. You can use this number on the carrier's website (USPS or UPS) to monitor your delivery status.
International Shipping At this time, we only serve US domestic customers. If you are interested in international shipping, please contact us before placing your order to discuss availability and rates.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 3 days of the expected delivery date at so we can work with the carrier to resolve the issue.